Back Orders, Pre-Orders, and Special Order Policy
Bulk Sales Policy
Payment Options
Return, Refund, and Cancellation Policy
Shipping Policy
Terms and Conditions of Use
Privacy and Security Policy

Back Orders, Pre-Orders, and Special Order Policy

Back Orders

When an order is placed, all items on the order are charged for. Most items are in stock and therefore will ship within 24 hours. However, if an item is not in stock, Central Recovery Press, LLC (CRP) will place the item on back order and will ship it as soon as it is available. Items that are not available are marked as such on our website at www.centralrecoverypress.com. Items placed on back order and shipped separately will incur separate shipping charges.

Pre-Ordering

CRP allows customers to pre-order items that have not yet been released. The release date is provided and indicates the date the product is scheduled to be available for shipment. Release dates are subject to change and will be updated as we receive them. If an unavailable item is ordered then payment is due at the time the order is placed. Individuals that order items before they are released will be the first to receive shipment once they are made available.

Placing a Nevada Sales Tax-Exempt Order

CRP is able to process orders as tax exempt for qualifying entities in the state of Nevada. Libraries, schools, not-for-profits, and other qualified groups and individuals may place a sales tax-exempt order once we have your tax-exempt certificate on file. We only accept tax exempt orders by phone at this time.

When you make your first tax-exempt purchase, fax your state or federal government-issued certificate to (702) 868-5858 within 72 hours for verification purposes. We will hold your order for up to 72 hours until we receive and verify your certificate. If we do not receive your documentation within 72 hours, we will process and ship your order with the applicable sales tax.

Note: In most cases, you will only need to fax or e-mail us your tax exemption certificate the first time you place a tax-exempt order. Once that certificate is on file, you may place other tax-exempt orders with no additional steps. Individuals from the same organization must each supply a certificate the first time they place an order. That certificate number is attached to each customer's account for application to future orders. If there is no tax-exempt number listed on your tax-exempt certificate please include your Federal Employer Identification Number (FEIN) instead.

How to Address a Military Order

If you are sending an order to a military base, follow this format when entering the address during Checkout:

Name: Your First and Last name
Address: Any applicable information
P.O. Box: Unit number or P.O. Box number
City: Applicable APO/FPO
State: Name of Armed Forces unit
ZIP/Postal Code: ZIP code
Country:
Email Address: Your Email Address

Bulk Sales Policy

What is a Bulk Order?

A Bulk Order is an agreement for non-retail accounts that commit to purchasing at least $2,500 worth of merchandise per calendar year. The benefits of a bulk sales agreement are a discounted rate and the convenience of having your books shipped as needed.

How do I receive a Bulk Discount?

Fill out a Bulk Sales Price Request Form. A representative will contact you via phone or e-mail within 5 business days with a quote. Once you receive your price quote, if you are interested in affording yourself the agreed upon bulk sales discount, the representative will then give further instructions. Price quotes are valid for 10 business days.

Restrictions

A minimum order of $500 is required on the initial order with a minimum of $100 per on subsequent orders. You may not combine this discount with any other special offers or any other discounts. Shipping charges are extra and will not be discounted. Sales tax is applicable only in Nevada. If your business is tax exempt, please supply a tax-exempt certificate upon execution of this agreement.

For discounts on purchases of over $40,000, please contact our sales office at (702) 868-5850 or by e-mail at sales@centralrecoverypress.com.

New Accounts

Companies that wish to establish net 30-day terms are asked to submit a credit application. A minimum of $1,500 in annual sales must be achieved before a line of credit will be extended. Until the $1,500 minimum is reached, all orders must be prepaid.

Terms

Net 30 days from the invoice date upon receipt of an approved credit application. Shipments may be withheld on past due accounts.

Returns, Refunds, and Cancellations

There are no returns except for over-shipments or damaged products. Over-shipments and damaged products need to be brought to our attention within 5 days of the receipt of your shipment. For over-shipped or damaged items, please call customer service for a Return Merchandise Authorization (RMA) and to arrange for free freight return. Any return shipment made using RMA authorization and claiming free freight must contain only titles related to that authorization. Items returned without an RMA will not be given credit, nor will the items be returned to the customer. In addition, items not listed on the RMA will be assessed freight charges, based on estimated freight costs and charged to the customer.

Most Central Recovery Press items are kept in stock and are shipped within 24 hours of the order being placed. Therefore, cancellations are not accepted.

If you have any questions regarding your order, please contact Sarah Day at (702) 868-5850 or by e-mail at sales@centralrecoverypress.com.

Payment Options

Paying by:

  1. Credit Card
  2. Phone or fax
  3. Mail

Paying by Credit Card

Central Recovery Press, LLC (CRP) accepts MasterCard, American Express, Discover, and Visa. On the on-line store page, select the card type you want to use and then enter your card number, expiration date, and the card security code.

Paying by Phone

Please call (702) 868-5850 and ask for a CRP customer service representative or fax your order to (702) 868-5858 and a representative will call to confirm receipt of your order and take your payment information over the phone. A representative can be reached during our normal business hours from 9am – 5pm Pacific Time.

Paying by Mail

If you have a CRP flyer you can mail in your order to:

Central Recovery Press
3371 N. Buffalo Drive
Las Vegas, NV 89129

A representative will call to confirm receipt of your order and take your payment information, if not provided on the flyer, over the phone.

Return, Refund, and Cancellation Policy

There are no returns except for over-shipments or damaged products. Over-shipments and damaged products need to be brought to our attention within 5 days of the receipt of your shipment. For over-shipped or damaged items, please call customer service for a Return Merchandise Authorization (RMA) and to arrange for free freight return. Any return shipment made using RMA authorization and claiming free freight must contain only titles related to that authorization. Items returned without an RMA will not be given credit, nor will the items be returned to the customer. In addition, items not listed on the RMA will be assessed freight charges, based on estimated freight costs and charged to the customer.

Most CRP items are kept in stock and are shipped within 24 hours of the order being placed. Therefore, cancellations are not accepted.

If you have any questions regarding your order, please contact a customer service representative at (702) 868-5850 or by e-mail at sales@centralrecoverypress.com.

Shipping Policy

Items usually ship within 24 hours if they are in stock. Items not in stock are marked as such on our website at www.centralrecoverypress.com. When only part of an order is in stock, Central Recovery Press, LLC will ship the available items and place the rest on back order (See our Back Order Policy for more information).

Orders are shipped via a commercial carrier with charges according to the following table:

Shipping Rates
Shipping Method Estimated Delivery Per-Order Charge Per-Item Charge
Standard 4-9 days $3.00 $0.99
Expedited 3-4 days $3.99 $0.99
Air Service 3-4 days $7.49 $1.99
Expedited Air* 2-3 days $12.49 $2.99
*This is not a guaranteed next-day delivery.

Should you wish to have your order sent outside the continental U.S., please contact Central Recovery Press at (702) 868-5850 to discuss various shipping methods. The customer will be charged for all additional shipping charges.

Special Situations

Weather, natural disasters, and other events beyond our control may affect shipping and delivery times. You will be contacted if conditions are serious and expected to last longer than a brief period of time.

Correctional Institutions

If you are shipping to a correctional institution, we urge you to pay careful attention to its regulations and procedures. Facilities differ on the items they permit, shipping methods that may be used, and how to address a package.

Tax Information

In accordance with applicable law, Central Recovery Press collects tax for orders shipping to Nevada. Sales tax is applied to the total amount of the order. If you are ordering from outside the State of Nevada no sales tax is collected. The Sales Tax Policy is subject to change per state regulations.

Terms and Conditions of Use
  1. Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement with respect to our site (www.centralrecoverypress.com). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products, offers, or services provided by or listed on the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and at any frequency without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
  2. Copyright. The content, organization, graphics, design, and other matters related to the Site are protected under applicable copyrights and other proprietary laws, including but not limited to intellectual property laws. The copying, reproduction, use, modification or publication by you of any such matters or any part of the Site is strictly prohibited, without our express prior written permission.
  3. Deleting and Modification. We reserve the right in our sole discretion, without any obligation and without any notice requirement to you, to edit or delete any documents, information or other content appearing on the Site, including this Agreement.
  4. Indemnification. You agree to indemnify, defend and hold us, our officers, our share holders, our partners, attorneys and employees harmless from any and all liability, loss, damages, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.
  5. Disclaimer. THE CONTENT, SERVICES, PRODUCTS, AND OFFERS FROM OR LISTED THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE AND ANY WEBSITE WITH WHICH IT IS LINKED. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF MONEY, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU THE USER. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. THE INFORMATION AND ALL OTHER MATERIALS ON THE SITE ARE PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL ADVICE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY AND COMPLETENESS OF ALL INFORMATION AVAILABLE ON THIS SITE OR ANY WEBSITE WITH WHICH IT IS LINKED.
  6. Limits. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use the site.
  7. Third-Party Website. All rules, terms and conditions, other policies (including privacy policies) and operating procedures of third-party linked websites will apply to you while on such websites. We are not responsible for the content, accuracy or opinions express in such Websites, and such Websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Website on our Site does not imply approval or endorsement of the linked Website by us. This Site and the third-party linked websites are independent entities and neither party has authority to make any representations or commitments on behalf of the other. If you decide to leave our Site and access these third-party linked sites, you do so at your own risk.
  8. General. You agree that all actions or proceedings arising directly or indirectly out of this agreement, or your use of the site or any products, offers or services obtained by you through such use, shall be litigated in the circuit court of Clark County, Nevada or the United States District Court. You are expressly submitting and consenting in advance to such jurisdiction in any action or proceeding in any of such courts, and are waiving any claim that Las Vegas, Nevada is an inconvenient forum or an improper forum based on lack of venue. This site is controlled by Central Recovery Press, LLC in the State of Nevada, USA. As such, the laws of Nevada will govern the terms and conditions contained in this Agreement and elsewhere throughout the Site, without giving effect to any principles of conflicts of laws.

Privacy and Security Policy

Privacy Policy

This Privacy Policy covers what information we collect from you when you visit the Central Recovery Press website (www.CentralRecoveryPress.com), how we use it, and under what circumstances we disclose it. By using the Central Recovery Press (CRP) site, you agree with the terms and conditions of this Privacy Policy and Terms of Use:

1. The information we collect

When you use the Central Recovery Press website, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit the site.

Information Collected via Cookies. We use cookies to enhance the browsing and shopping experience on the CRP site. "Cookies" are small files or records that we place on your computer's hard drive to collect information about your activities on the CRP site. The information captured makes it possible for us to keep track of items in your shopping cart, to monitor total number of visitors, pages viewed, and the total number of banners served.

Most people do not know that cookies are being placed on their computers when they visit the Central Recovery Press site or most web sites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placement. If you refuse cookies, you will not be able to open a CentralRecoveryPress.com Shopping Cart and therefore will not be able to complete an order with us online. Also, by not using cookies, your overall Internet browsing experience will be affected.

Information You Actively Submit to CentralRecoveryPress.com. For most of the browsing services we provide, we neither require nor collect "Personal Customer Information" -- your name, email address, billing address, shipping address(es), phone number and credit card information. You can browse the CentralRecoveryPress.com site and take as much time as you want to review our books and other products, news and other information without having to submit such Personal Customer Information. Even when you use our shopping cart as you browse, there is no need to submit Personal Customer Information.

However, we do need you to actively submit Personal Customer Information such as name, email address, billing address, shipping address, and payment information when you want to complete an order.

2. How we use and share Personal Customer Information

CentralRecoveryPress.com shares Personal Customer Information that we collect as follows:

Subcontractors - We send Personal Customer Information to our third-party fulfillment organization that works on our behalf to provide shipping services. This third-party organization does not have the right to use the Personal Customer Information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by Central Recovery Press.

Credit card companies - Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.

Law Enforcement Investigations - Central Recovery Press may release Personal Customer Information when we believe, in our good judgment, that such release is reasonably necessary to comply with law, enforce or apply the terms of any of our policies or user agreements, or to protect the rights, property, or safety of CentralRecoveryPress.com, our users, or others.

3. Linking to third-party web sites

When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, CentralRecoveryPress.com cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our site or browsing on your own.

4. Changes to Privacy Policy

This Privacy Policy was last changed in June 2008. Central Recovery Press reserves the right to modify or amend this policy at any time by posting the revised Privacy Policy on our site. The changes will only affect the information we collect after the effective date of the change to our Privacy Policy unless we clearly express otherwise. The changes made in this June 2008 version affects all information we have collected prior to such date.

5. Questions or comments

If you have any questions regarding our Privacy Policy, please email us at sales@centralrecoverypress.com. For all other inquiries, please contact Customer Service at (702)515-1374.

Security Policy

1. Protecting your information

The Personal Customer Information you provide, including your credit card information, to make purchases from us is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

2. Safe Shopping Guarantee

Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.

Please be advised, as we state in greater detail in our Terms of Use, we do not guarantee the continuous, uninterrupted or secure access to the CentralRecoveryPress.com site because the operation of the CentralRecoveryPress.com website may be interfered with by numerous factors outside of our control.

3. Alternative customer purchasing options

If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone. Please go to our Payment Options section for details.

4. Changes to security policy

This security policy was last changed on June 2008. CentralRecoveryPress.com reserves the right to modify or amend this policy at any time by posting the revised Security Policy on our site. The changes will only affect the information we collect after the effective date of the change to our Security Policy unless we clearly express otherwise. The changes made in this June 2008 version affects all information we have collected prior to such date.